Frequently Asked Questions
We are not a supplier of official LEGO® bricks.
Our designer, a LEGO® enthusiast since he was a child, understands the need for quality bricks. In order to have customized colors outside of the traditional LEGO® offering, we had to find alternative suppliers. All bricks have been quality tested and approved to provide the highest quality bricks we can supply.
If true LEGO® bricks are the bricks you looking for, we offer commissioned artwork that can be made with 100% LEGO® bricks at your request.
LEGO® is a trademark of the LEGO Group of companies which does not sponsor, authorize or endorse this site.
No, they are not assembled or pre-built. They do come with both digital step by step instructions AND video walkthrough tutorials to help you throughout the build.
We do offer custom designed 1 of 1 art as a commission service. If you are interested, please contact us at firstname.lastname@example.org or in the contact us form on our website to get in touch.
YES! We put extra time and care into creating our instructions to make sure you can easily create your own art with our sets.
All Moss Garden sets come with traditional step by step instructions AND a video tutorial walkthrough!
Truthfully it depends! Number of pieces, build complexity, and your experience are all variables in time. Expect between 1 to 4 hours of building time for our larger sets.
We pride ourselves on great customer service. Please email us at email@example.com with your issue and we will fix it. All purchases have our make it right guarantee.
We spend lots of time quality checking our product to ensure you never have missing pieces. It is common even for us who have been building sets a long time to miss a piece that is actually in our pile. Double check to make sure your piece isn't flipped upside down, stuck in other pieces, or lost on the floor. Many times we find this is where they have been hiding!
If you need to change address, product type, or anything else. Please contact us with the contact form in the bottom right of our website as soon as possible and we will help right away!
Cancellation of orders will only be accepted if before an order is processed and shipped. Please read our return policy for more info.
We do ship internationally! We do our best to provide discounted shipping costs for all orders outside of North America.
International shipping outside of the USA is subject to import fees and taxes by the local government. Depending on your home country a customs tax may be applied in addition to your shipping cost as they are the customers responsibility